The page now refers to customer-managed telephony providers as Choose Your Own Telephony Provider and updates related headings and descriptions. The availability dates remain September 18, 2026, for provider information and October 30, 2026, for configuration.
Entra SMS and voice authentication guidance standardizes telephony-provider terms and removes rollout advice
This was a documentation-only week for Entra ID authentication. Microsoft Learn standardized provider terminology, introduced the “Choose Your Own Telephony Provider” wording for customer-managed providers, and removed pilot and fallback-continuity recommendations. The guidance still lists September 18, 2026, for provider information and October 30, 2026, for configuration.
- Provider terminology now uses “telephony providers”
Entra ID · Authentication
The SMS and voice authentication guidance now calls selected providers “telephony providers” rather than “telecommunications providers.” Use the revised term when reviewing provider options in the Microsoft Security Store.
- Customer-managed providers are labeled “Choose Your Own Telephony Provider”
Entra ID · Authentication
The page updated related headings and descriptions to use “Choose Your Own Telephony Provider” for customer-managed telephony providers. The page continues to show September 18, 2026, for provider information and October 30, 2026, for configuration.
- Phone-provider guidance removed pilot and fallback recommendations
Entra ID · Authentication
The Phone Providers page no longer recommends piloting with a limited group or preparing a fallback authentication method and support process for delivery interruptions.
Administrators should use the updated terminology when reviewing providers or planning adoption. The affected pages no longer present limited-pilot or fallback-authentication recommendations, so teams relying on that guidance should account for those changes in their own rollout plans.
This period briefing was generated by AI from the tracked Microsoft Learn and Message Center changes.
Updates this week
Microsoft Entra ID
3 updatesThe documentation now refers to selected providers as “telephony providers” instead of “telecommunications providers.”
Phone Providers
Doc updateThe documentation no longer includes recommendations to pilot with a limited group or prepare a fallback authentication method and support process for delivery interruptions.
