The page now refers to customer-managed telephony providers as Choose Your Own Telephony Provider and updates related headings and descriptions. The availability dates remain September 18, 2026, for provider information and October 30, 2026, for configuration.
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Entra guidance adopts “Choose Your Own Telephony Provider” and removes rollout advice
Microsoft updated three Entra ID Authentication pages covering SMS and voice authentication providers. The changes standardize provider terminology, rename customer-managed provider guidance, and remove specific pilot and fallback-planning recommendations from the Phone Providers page.
- “Telecommunications providers” becomes “telephony providers”
Entra ID · AuthenticationThe provider-selection page now refers to selected providers as “telephony providers” instead of “telecommunications providers.”
- Pilot and continuity recommendations were removedEntra ID · Authentication
The Phone Providers page no longer recommends piloting with a limited group or preparing a fallback authentication method and support process for delivery interruptions.
- Customer-managed provider guidance is renamedEntra ID · Authentication
The provider-selection page now uses “Choose Your Own Telephony Provider” for customer-managed telephony providers and updates related headings and descriptions. It continues to list September 18, 2026, for provider information availability and October 30, 2026, for configuration availability.
This period briefing was generated by AI from the tracked Microsoft Learn and Message Center changes.
3 updates
Microsoft Entra ID
3 updatesThe documentation now refers to selected providers as “telephony providers” instead of “telecommunications providers.”
Phone Providers
Doc updateThe documentation no longer includes recommendations to pilot with a limited group or prepare a fallback authentication method and support process for delivery interruptions.