Microsoft Entra ID
AuthenticationChoose a telephony provider for SMS and voice authentication
In brief
The documentation now refers to selected providers as “telephony providers” instead of “telecommunications providers.”
What Entra admins need to know
Use the updated terminology when reviewing provider options in the Microsoft Security Store.
This editorial summary was generated by AI from the documentation changes. Verify important details in the full Microsoft Learn article.
Documentation change
View on Microsoft LearnThe comparison below shows only the changed extract. Use the full-page view for complete context.
Choose a telephony provider for SMS and voice authentication
Microsoft Entra ID will support customer-managed telephony providers for organizations that need to continue using SMS or voice authentication. You select a telecommunicationstelephony provider through the Microsoft Security Store and manage the provider relationship for your organization.
Microsoft recommends phishing-resistant authentication methods, such as passkeys, instead of SMS or voice. Use a telephony provider only for user populations that have a business, regulatory, or technical requirement for telephony-based authentication.
@@ -10,7 +10,7 @@ ai-usage: ai-generated # Choose a telephony provider for SMS and voice authentication -Microsoft Entra ID will support customer-managed telephony providers for organizations that need to continue using SMS or voice authentication. You select a telecommunications provider through the Microsoft Security Store and manage the provider relationship for your organization.+Microsoft Entra ID will support customer-managed telephony providers for organizations that need to continue using SMS or voice authentication. You select a telephony provider through the Microsoft Security Store and manage the provider relationship for your organization. Microsoft recommends phishing-resistant authentication methods, such as [passkeys](concept-authentication-passkeys-fido2.md), instead of SMS or voice. Use a telephony provider only for user populations that have a business, regulatory, or technical requirement for telephony-based authentication.