Microsoft Entra ID
ProvisioningZendesk Provisioning Tutorial
In brief
The tutorial no longer lists a mid-December 2026 target for OAuth client credentials authentication. It continues to state that support is being introduced and that customers can use the exception process meanwhile.
What Entra admins need to know
No immediate action is required; use the documented exception process for new provisioning integrations until OAuth support is available.
This editorial summary was generated by AI from the documentation changes. Verify important details in the full Microsoft Learn article.
Documentation change
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Customers setting up Microsoft Entra automatic provisioning with Zendesk who are unable to create an API token can contact Zendesk Support or their Zendesk account manager to request an exception that restores API-token creation access.
Microsoft Entra is working to introduce OAuth client credentials authentication for the Zendesk provisioning
connector, currently targeted formid-December 2026.connector. Until this support becomes available, customers can use the exception process above to configure new provisioning integrations.
Step 1: Plan your provisioning deployment
- Learn about how the provisioning service works.
@@ -35,7 +35,7 @@ The scenario outlined in this article assumes that you already have the followin > > Customers setting up **Microsoft Entra automatic provisioning with Zendesk** who are unable to create an API token can contact **Zendesk Support or their Zendesk account manager** to request an exception that restores API-token creation access. >-> Microsoft Entra is working to introduce **OAuth client credentials authentication** for the Zendesk provisioning connector, currently targeted for **mid-December 2026**. Until this support becomes available, customers can use the exception process above to configure new provisioning integrations.+> Microsoft Entra is **working to introduce OAuth client credentials authentication** for the Zendesk provisioning connector. Until this support becomes available, customers can use the exception process above to configure new provisioning integrations. ## Step 1: Plan your provisioning deployment 1. Learn about [how the provisioning service works](~/identity/app-provisioning/user-provisioning.md).